Ucom Introduces Hecttor AI to Improve Call Center Communications
Общество
Ucom has introduced Hecttor AI in its call center to improve the quality of customer communication. Developed by Silicon Valley–based Saima Inc., this technology adjusts speech speed in real time and enhances clarity, making conversations clearer and easier to understand for both customers and agents.
“Can you repeat that?” is one of the most common challenges in call center conversations. It reduces the effectiveness of communication and negatively affects the overall service experience.
Hecttor AI addresses key call center issues such as fast or unclear speech, poor sound quality, and background noise. As a result, it helps shorten call duration, resolve issues more quickly, and increase customer satisfaction.
“At Ucom, we focus on solutions that genuinely improve the customer experience. It is important for us that people feel heard and that their issues are resolved clearly, quickly, and with care.
This technology helps us take the next step in improving service quality by using an AI tool that is already shaping new industry standards,” said Ralph Yirikian, General Director at Ucom.
“Working with Ucom is an important step for us. It shows that leading operators recognize the real value of Hecttor in improving speech clarity, speeding up issue resolution, and increasing customer satisfaction. We believe this partnership will help create a better telecommunications experience in Armenia,” said Mnatsakan Sharafyan, Founder and CEO of Saima Inc.
Hecttor AI is built on a “Security First” approach, with local data processing and strong protection measures, ensuring high security standards for both Ucom and its customers. The technology is already used by international telecom companies, banks, and other large organizations and is becoming a reliable foundation for their voice communications.
