English
Հայերեն Русский
Ucom Supports Youth Environmental Education Ucom Supports the Next “SunChild” Festival in Armenia France defense minister: Armenia will be provided with short-, medium-range missiles if necessary Kremlin: Armenia has not officially notified about CSTO membership suspension MoD: Armenia army did not fire at Azerbaijani positions With the support of Ucom, the 18th annual international microelectronics olympiad was held AMD 3,500,572 to the “SOS Children’s Villages” Armenian Charity Foundation IDBank’s new offer for business With Ucom’s Level Up tariff plans subscribers have unlimited access to Netflix, Duolingo and Zoom During EURO 2020 Ucom subscribers to take part in the uMeter voting and draw Let’s weave kindness: The “Power of one dram” initiative is one year old. On June 1, events were held with the financing of IDBank 

Redefining Luxury with AI Innovation: Exclusive Interview with Mr. Aghvan Avagyan, CEO of Seven Visions Resort & Places, The Dvin

Socity
Կիսվել

In the heart of Yerevan, where Armenian heritage meets contemporary elegance, Seven Visions Resort & Places, The Dvin stands as a beacon of luxury and innovation. Recognized as Europe's Leading New Hotel (2023) and World's Leading Hotel Dining & Entertainment Experience (2024), The Dvin is now pioneering the future of hospitality with the world's first AI-Concierge service, in collaboration with Brand Engagement Network Inc. (BEN).

We sat down with Aghvan Avagyan, the visionary CEO behind The Dvin’s success, to discuss this groundbreaking partnership, the future of AI in hospitality, and how luxury is being redefined in the digital age.

Sergey Aramyan: Mr. Avagyan, the Dvin is known for its exceptional service and luxury. Why introduce AI into such a high-touch industry?

Aghvan Avagyan: Luxury is not just about opulence, it's about precision, personalization, and seamless experiences. AI allows us to elevate our service by combining human warmth with machine accuracy. Imagine a concierge that knows your preferences before you ask, anticipates your needs, and operates flawlessly 24/7. That's the future we're building.

Sergey Aramyan: Mr. Avagyan, why did you choose BEN as your AI partner?

Aghvan Avagyan: Security and sophistication were key factors. BEN's platform is designed with trust, speed, and compliance at its core—ensuring guest data remains protected while delivering an unmatched experience. Their technology aligns perfectly with our commitment to innovation without compromising privacy or quality.

Sergey Aramyan: Mr. Avagyan, what can guests expect from this AI-Concierge service?

Aghvan Avagyan: It's not just a chatbot—it's an intelligent, intuitive assistant that enhances every interaction. Whether booking a Places treatment, recommending hidden gems in Yerevan, or arranging private events, the AI will learn and adapt to each guest's tastes. The goal is to make every stay feel exclusively tailored, without losing the human touch.

Sergey Aramyan: How will this impact The Dvin's workforce? Will AI replace human staff?

Aghvan Avagyan: Absolutely not. AI is here to empower, not replace. Our staff will focus on what humans do best, creating emotional connections, handling complex requests, and delivering that irreplaceable warmth. The AI handles routine tasks, freeing our team to provide even more personalized attention.

Sergey Aramyan: The Dvin has won multiple awards. How does this AI initiative align with your brand's vision?

Aghvan Avagyan: We've always been about innovation without compromise. From our One & Only Theater to our retractable-roof nightclub, we push boundaries. AI is the next frontier—a way to blend intellect, accuracy, and luxury in one environment.

Sergey Aramyan: What's next for The Dvin?

Aghvan Avagyan: This is just phase one. After the pilot, we'll expand AI integration into guest rooms, entertainment, and even our culinary experiences. The future is about anticipatory hospitality—where technology enhances every moment before you even realize you need it.A New Era of Hospitality Begins. With the launch of the world's first AI-Concierge, Seven Visions Resort & Places, The Dvin is once again setting the gold standard for luxury. As Aghvan Avagyan puts it: "We're not just adopting AI—we're reimagining what a five-star experience can be." The pilot program will be previewed at the 2025 LATAM Hospitality Innovation Summit (May 26), where industry leaders will witness the future of AI-driven guest engagement.

Author: Sergey Aramyan

Կիսվել
Timeline
Ameriabank and FMO Sign EUR 120 Million Agreement to Support MSMEs and Advance Green Finance in Armenia International Children’s Day with EU and “Armenian Virtuosos”There is widespread FEAR [in Armenia] — Ex-Defense Minister Arshak Karapetyan Firebird’s AI Megaproject Enters Final Stage of Phase One Construction0% Commission on Leveraged Share Purchases via the ARARATBANK Trading PlatformCustomer Appreciation Day in Gyumri: IDBankSolis CJSC, managed by Amber Capital and combining a portfolio of solar power plants, issues bonds Ucom General Director Ralph Yirikian Participated in a Panel Discussion at RISE Powered by Silicon Mountains Simple Talks: A Fresh Take on Finance with AraratBank Ameriabank Won in 4 Categories at AMX Awards 2026Idram Becomes a Partner of “Little Mher”Unibank has launched instant transfers by phone number Unisport Crowned Armenian Futsal Premier League ChampionOn May 30, "Unisport" will compete for the title of the Armenian championWith IDBank’s Support, Ian Gillan and Tony Iommi Awards Established at Gyumri Music School No. 6An unforgettable day instead of toys: June 1st guide from Idram&IDBankUnibank Issues Perpetual Bonds with a 13.25% Annual Yield for Shareholders IDBank Presented It’s Vision for Social Responsibility at Impacture 2026Unibank will not increase fixed-adjustable interest rates on loans secured by real estate Ucom General Director Ralph Yirikian Participated in the Impacture 2026 Conference“We are switching you to 5G, type a command”: IDBank warns about a fraud disguised as a “network update”Ucom and staff.am Bring Together Armenia’s Business Leaders at Executive Offsite Vol.1 Ameriabank and ADB Signed a $100 Million Agreement to Expand Micro, Small, and Medium-Sized Enterprise and Green Finance in ArmeniaLove Is… card from Unibank can win a trip to Paris Learn by Playing. A Series of Financial Literacy Games with Idram, IDBank and “Novosti-Armenia”Ucom and the Microsoft Innovation Center Collaborate on Cybersecurity EducationUnisport – Armenian Futsal Cup holderSummer starts with iced coffee, what if it brings bonuses too? Idram&IDBank AraratBank reduces loan interest rates for around 400 reliable SME customersTeam Holding Announces the Launch of the Third and Final Placement Phase of USD Bonds. Underwriter - Freedom Broker Armenia Unibank Launches Biometric Identification in UNIMobile App Unisport reaches the finals of the Futsal Armenian Cup and Premier League Unibank Offers 50% Discount on Cards During WeekendsPlanning your trip from a scratch: tips from IDBankIDBank supports the Opening Event of Wizz Air’s “Let’s Get Lost” CampaignUnibank provided cashback to more than 2 000 reliable SME borrowers AraratBank Supports Another Successful Entry into the Capital Market“Cannot deliver your package”. IDBank warns about fake messages from ‘’HayPost’’Ucom and SunChild Continue Joint Initiatives for a Greener Future Grant Akopian has been elected to the AmCham Board Unibank was a partner of the international forum “Yerevan Dialogue” EIB Group and Ameriabank strengthen support for Armenian businesses through EU-backed guarantee The Power of One Dram to ‘’Vahe Meliksetyan’’ FoundationThe international chess tournament supported by IDBank has concludedAraratBank and Urartu Football Club Team Up to Promote Financial LiteracyFINTECH360 International Conference Held in Armenia Ucom Upgrades Internet Speed for Unity Packages Two Milestones, One Celebration: Moneytun Turns 20, Partnership with AraratBank Marks 10 YearsBell Ringing Ceremony at the London Stock Exchange marks Ameriabank’s inclusion in the FTSE 100 as part of LFG AraratBank Announces Change in Executive Leadership
All Timeline »
Most Popular
Customer Appreciation Day in Gyumri: IDBank 1 0% Commission on Leveraged Share Purchases via the ARARATBANK Trading Platform 2 Unibank has launched instant transfers by phone number 3 International Children’s Day with EU and “Armenian Virtuosos” 4 On May 30, "Unisport" will compete for the title of the Armenian champion 5
Poll